A service or repair can be arranged by completing and submitting a Service Request Form or by calling 02 9714 1100 to schedule a service or repair with our service team. 

Generally, we recommend every 12 months unless the item is heavily used, in that case we recommend 6 monthly servicing to ensure the most efficient working order for your equipment. 

You can complete the "Submit a Service Request'' and a detailed description of the issue.  It is helpful if you can provide a photo of the item highlighting the issue.  Any photos can be uploaded on the submission form.  If you have any supporting documentation such as the invoice or delivery docket that would assist the team in locating your order in the system. 

Yes, after we have verified that the equipment repair is under warranty.  We need to verify the date of purchase, so please provide the invoice details . 

Warranty periods vary depending on the product. A standard 12-month warranty is common for many items, offering consumers a year of protection against defects or malfunctions. The specific terms and duration of the warranty will be confirmed upon purchase, tailored to the particular equipment acquired.

When a product is outside of the warranty period, any repairs needed are not covered by the original warranty terms. In such cases, a quote will be provided for the repair costs. This ensures that the customer is informed of the expenses before any work is commenced. It's important to review the warranty details and understand the coverage period to avoid unexpected repair costs.

We maintain a comprehensive inventory of spare parts.  To ensure we can offer timely and efficient repair and service to minimise any downtime.