Service Care
Alpha Lifecare's Service team provides servicing of healthcare equipment used in aged care and medical facilities, hospitals and in the general community.
Depending on the scope of work servicing is completed by our experienced technicians at our fully equipped workshops or on-site. We keep an extensive range of spare parts in stock and have access to other non-standard parts through our vast network of supply partners. Mostly within a short lead time so we can help minimise downtime and inconvenience.
We offer highly effective preventative maintenance and asset management programs for your medical and healthcare equipment asset's total life-cycle management, ensuring compliance on all relevant legislation and Australian Standards.
After the sale, how do I get the item serviced of repaired?
A service or repair can be arranged by completing and submitting a Service Request Form or by calling 02 9714 1100 to book a service date with our service/repairs team.
How often should Equipment be serviced?
Generally, every 12 months unless the item is heavily used and then we would recommend 6 monthly servicing to ensure the most efficient working order for your equipment.
How do I let you know what the problem is and what needs fixing?
Complete the form on the link 'Submit a Service Request' and a detailed description of the issue in the space provided. It is very helpful if you can provide a photo of the item that needs repairing showing the issue. Any photos can be upoaded on the form submission.
Do I need to supply other details when requesting a service or repair?
Yes it is helpful if you can supply the invoice or delivery docket number.
Are repairs carried out at no charge within the Warranty period?
Yes after we have verified that the equipment repair is under warranty. We need to verify the date of purchase so please advise the invoice details.
What are the Standard Warranty periods?
Warranty periods vary by product, but generally 12 months is the standard Warranty. We will confirm this with you based on your specific equipment.
What if my equipment is outside the Warranty period and needs repairing?
Unfortunately repairs outside of the warranty period are not covered by us and we will provide a quote to complete the repair.
What does a repair (out of warranty) or service cost?
We can provide a quote based on the details you submit on the 'Service Request' Form.
Do you carry spare parts?
Yes we have an extensive range of spare parts available for repair and service of the equipment we sell.